The engineers came installed the new line from the pole overhead and box on the outside and inside all lights were on the. As a new BT customer, I tried to "Activate" BT Cloud on my account a couple of days ago. 24 month contract. When I got the keys just over a week ago I realised all the openreach kit was already installed so called up the fibre connections team who checked with. Once completed, a member of the team will be happy to look into this for you. Plus, you can also cancel any landline or TV packages bought at the same time as your broadband. BT TV Box Pro, TV Box Mini): Go to the app store on your TV and install the discovery+ app. Ask the BT Community. Hello, Me and mother currently have not recieved internet for an entire month. come the 26th October, I plugged in the router just like I did for BT broadband that Vodafone is now replacing. My Sky Fibre went off this morning dead on 8am, so changed routers over and my BT hub is just displaying the orange light. Activation most likely Friday but you can check with the FTTP team. 4G Home Broadband - 30Mb. 86Δ a month. Had BT business and changed to BT Retail with line upgrade to 120mb (ish), bt tv thing and standard phone line. If you have Full Fibre broadband you'll probably have an Optical Network Terminator (ONT) box in your property. Hi I moved to a new house with planned service activation for 30. Hello BTcommunity, I have just got digital voice adapter and was following instructions to register adapter. . Pay only £1/month for the first three months of your broadband and TV package, then just £50. Good evening all I moved into my new build home last Friday and placed a order with BT broadband, it was arranged to be delivered tommorow and activated Friday, however they have since been in touch stating openreach are having issues it will not be ready until the 17th of this month but delive. All the major providers, like Sky, BT, Virgin. Get 3 months free broadband. BT had a date of 15th September, the guy in the Vodafone store near me said they can definitely do 14th September and he can even see that on the screen. I hope this is the right forum area - apologies if not. First, please check that the broadband cable is probably connected to your Smart Hub 2. The smart hub arrived. 15th December old BT broadband line disconnected. Go to MyBT and log in using your BT ID and Password. If you’ve got one of these, try these checks. Or take a look at one of our videos. Get help and track your orders. Track my order >. If you fail to activate your card within this period, the card will be cancelled, and you will not be. I have plugged router in phone socket used previously and i get a ref flashing b light, i have spoken 3 or 4 times with BT who keep saying it will. I had ordered a BT broadband connection on the 24th May and it was supposed to be activated on the 3rd June. It doesn't mean there's anything wrong with your broadband. 4G Home Broadband - 30Mb. Scam alert: COVID: The UK-GOV has issued a payment of £349. Moving home. I have been with BT for less than 1 month. . It wouldn't allow it suggesting the SIM wasn't valid. If you’d rather speak to a human, you can use the live chat feature on the BT website or call 0800 800 150. 50 cheaper per month. It’s our way of saying thank you. Order Vodafone broadband Supportfast 100 on 12th October with activation on 26th which is all great, got all the emails etc, router arrived. Δ If you sign up to a new contract or renew your contract for a Landline (including call charges, features, add-ons and plans), BT Mobile (including plans, monthly add-ons, call, text, and data charges), BT Broadband, BT TV or TNT Sport (including TV and Sport add-ons) the monthly price will increase each year from March 2024. . Good evening all . Hi all So I’m back again, my broadband has arrived I have hooked it up correctly, to then find steady orange light. You should have the BT Smart hub 2. The explanation I was given by the broadband team was that the BT open reach database of addresses and phone numbers was corrupted so that they could not be sure which number was being assigned. This was closely followed by Stockon-on-Tees, with a download speed of 166. by OmegafanX on 08-11-2023 12h02 Latest posted on 09-11-2023 8h32 by OmegafanX. Today the Home Hub arrived on the stated delivery date which they e-mailed to me. One of their neighbours is I believe with BT and they took up the offer to upgrade to FTTP but the installation ran into issues, so they con. Activation delay. Since then, I have spoken to BT on several occasions regarding the delay. If a complaint hasn't already been raised, we will raise one and chase our suppliers for updates and keep you u. Vodafone is terrible at communicating updates to the customer. That’s why we’ve joined forces with EE to innovate and take on what’s next in the world of connectivity. 33 for each calendar day that the service is not repaired: Missed appointmentsExisting BT Sport customers won’t need to do anything differently. this Black Friday. I'm sure they are working hard to find out why, but the most infuriating part is for the past 2 months hearing: Get ready your broadband will be activate tomorrow (and it isnt) - multiple times. I'm afraid only our telephone agents can look into broadband related queries. ADSL/Copper broadband; BT Fibre broadband; Broadband Extras & Apps from BT; Home setup, Wi-Fi & network discussions; BT Devices; BT TV. Re: TNT Activation. One email in the morning to confirm that im being connected. . Pay monthly phones; Pay as you go phones; Apple. Chat is available between 7am and 10:45pm, 7 days a week. Good evening all I moved into my new build home last Friday and placed a order with BT broadband, it was arranged to be delivered tommorow and activated Friday, however they have since been in touch stating openreach are having issues it will not be ready until the 17th of this month but delive. My activation date was Friday 28th (yesterday). com & Community; Broadband. Our broadband has been cut off and we have been calling since the 4th everyday and all we are told is “wait until mid night” and nothing happened. The engineer came and there was no issues raised however the activation did not occur. 99 delivery charge for your BT router. Not getting broadband speed that BT promised? Problems with BT phone and broadband. If it is, troubleshoot your broadband or call us at 0800 800 150. No. . Was told the service will be activated on 5th August 2021 by an Engineer. 1. Stay on the screen with the 6-digit code while you grab your phone or. The Phone lines socket is to connect a phone to if you use the Broadband Voice phone service, however if this is mistakenly connected to a phone line it can induce a buzzing noise on the line. So I though. But she decided to move to BT Fibre 1. Option 2. That is something you can solve by phoning 150 I assume you didn't or couldn't port your number from sky. I have not recived an email or text to say the broadband and landline has been activated which I understand may be normal. Signed up 2 weeks ago and activation was today. How do I connect to a BT Wi-fi hotspot with my laptop? Learn how to connect to a wireless network. I set to not renew. Hi All I was wondering if someone could shed light on what could be going on here. 24 month contract. Broadband / BT Fibre broadband / Activation Delay; Options. I don’t have internet still. BT have been no help at all just saying this is a problem with openreach. They are building. There seems to be a lot of issues with broadband provision, where people have selected the Digital Voice option. I have tried to order Broadband only connection from BT I did this on 30th of November and was given an activation date of 14 Dec A few days before that a warning appeared on the order page, that something was wrong, but a team of specialists was working on it and the activation would still happen o. Seems to be a common problem, Last week McAfee reported subscription ending in 5 days so I investigated and found the issue was it needed to be updated. The representative told me they are chasing with Open reach team and I called the next day I got the same reply. PlusNet broadband - problems getting connected. Reset, change or get help with your login details. TalkTalk. To take your BT services with you when you move home, please let us know you're moving. Rung BT who says there was a problem with open reach software and I will be activated by midnight tonight. . The engineer came and there was no issues raised however the activation did not occur. Free P&P and no upfront costs. Hello, recently my parents decided we needed new internet in our household so we changed ISP to BT. However, I received a call from BT again, telling me that they failed to activate the broadband and have to go talk to the. Hello I'm sorry to hear about this experience, I completely understand your frustration. I had ordered a BT broadband connection on the 24th May and it was supposed to be activated on the 3rd June. Check for known service issues in. BT. Options. Zen to solve that put the phone line through. What broadband package have you ordered, as there may be a problem with the availability of spare connections? Use the address checker on the page below, and post the results, but edit out your address details first. Re: disgusting level of customer services - Broadband activation delayed three times now!!! @Keith , i didnt even realise, i had the option either keep phone line or digital voice when choosing the package, as a first time home owner, i dont have a clue about the difference so obvs just chose the wrong one. I've just got of the phone to customer support having been told that there was a 'problem. YouView from BT; BT Sport on TV, Online player or App;. BT Fibre broadband; Broadband Extras & Apps from BT; Home setup, Wi-Fi & network discussions; BT Devices; BT TV. Aargh! I'm at the end of my tether here. Signed up 2 weeks ago and activation was today. BT TV is only available to broadband. 2. If the cable are connected correctly. Step 1. that shouldn't be an issue (having just performed a speed test here, on a different. Hi , Thank you for posting and welcome to the Community. If an engineer is not required, your service will begin operating before midnight on the day of activation. Stream eye-opening documentaries, must-see reality, and exclusive Originals. BT Fibre broadband; Broadband Extras & Apps from BT; Home setup, Wi-Fi & network discussions; BT Devices; BT TV. Received my router but am not to plug in until text message. An hour and a half after the appointment window ended, the online chat told me openreach had said they did. As of the 1st June 2023, BritBox is no longer available to purchase on BT TV as a monthly rolling add-on. To check your mobile signal status, use the EE coverage and network checker. 2. Without a working phone line, it would not be possible to do the work in the cabinet, as the line is needed to complete the commissioning checks. I've tried emailing to voice my issues 3 times but never recieve a reply back and have also tried their twitter with no luck. Any change in your plan will be reflected on your next BT bill and if you downgrade your plan, you’ll get a pro-rated refund for any days not used. For more information, press Dismiss". You may have created a BT ID if you placed your order. Announcements, Guides & Community Updates; The Lounge; BT. . If your existing broadband or landline service stops working, you simply need to report the problem to your provider. Swish Wi-Fi 6 Router (New) Wi-Fi Analytics. I work with the guys who manage the activation journey, so should be able to find what's going on tomorrow. There may also be a £9. I ordered broadband at the end of June with an activation date of July 11. I emailed BT on 3/8 to which I received an auto response giving a ref number,which I replied to on 4/8 and have not heard anything from them since. Check if. 2. The status will change to Manage; Select Manage to start installing BT Virus Protect on your device;. Ie the discovery+ activation link (which is in an email) taking the user directly to the My BT landing page, and the landing page not containing further info. Never had issues before (with Plusnet or BT before that). BT Broadband Talk service terms What we provide. We'll provide you with one Wi-Fi disc to extend your wi-fi connection. Supercharged, ultra-reliable broadband. On the day of activation, connect your new router to the master phone socket. Home phone including Digital Voice; BT. com & Community; Broadband. BT Broadband customers get at least two free licences and can upgrade to 15 licences with the first month free Superfast Fibre 2 Unlimited and Superfast Fibre Halo come with 15 BT Virus Protect licences. BT have already switched off my broadband. I got confirmation from both BT and Sky that my phone line and broadband woul. You will automatically receive compensation from your provider without needing to take any action. . You can also see your order's progress when you track your BT Business order online. We went to the Vodafone shop on the 22nd of August they told us for sure that the Internet activation day would be the 1st of Septiembre, then they sent us an email saying that the activation day had been changed to the 7th. Whether you need support setting up your internet connection or managing your service, you'll find a range of helpful articles. Transferred to technical team, and prompty cut off. Existing customers can upgrade or regrade through our contact centre, simply call us on 0800. A master socket is the main socket for the phone line in your home, not an extension socket. So, unlike the automated process, your BT broadband activation might occur 30 mins after midnight. You may need to use the. . omg it is happening to me to!! So, at first I wanted to use Virgin Media because it's the only broadband using co-axial cable (stable connection). We were told we couldn't add TV services until the phone and broadband were activated. . Have there been situations where BT have provided 'new' customers with a 4g hub while waiting for the delayed FTTP installation problems to be resolved, or is this only available to Halo customers? Another expensive option under consideration is to keep the Sky FTTC and phone line, and order BT Full Fibre and Digital Voice with a new telephone. . Now you can prioritise your online traffic for working from home, and to turbo-charge your gaming. We were with sky and switched to BT and we have been informed by that our broadband will be on the 4th of December. If our engineer's carrying out the install, they'll prove the service is working when they leave the premises. Re: Activate Discovery plus. Get support for BT Broadband, Mobile, Landline, and TV with our knowledge base, or contact us directly via our live web chat or customer service line. 76 - 02/12/2020. Not able to tell me what the issue is or when it will be fixed. BT Fibre broadband; Broadband Extras & Apps from BT; Home setup, Wi-Fi. We were with sky and switched to BT and we have been informed by that our broadband will be on the 4th of December. com over the next 3 months though - offers come up frequently, and there's no rush to move straight away. My TV. The situation described above is what recently. Openreach are short of staff this time of the year, with people on leave. . Is disgusting! Im going through the same thing right now. I spoke to. Check the black cable with the grey connectors on the end is. Pay monthly phones; Pay as you go phones; Apple; Samsung Galaxy. TNT Sports on Sky TV with BT Broadband: For UK residential BT Broadband customers. Done all the recommended steps as they say the problem is. Hello Louise_E Many thanks for the stock reply. Order Vodafone broadband Supportfast 100 on 12th October with activation on 26th which is all great, got all the emails etc, router arrived. Struggle to connect to wi-fi in some spots? Extend it all around your home with Complete Wi-Fi. . ADSL/Copper broadband; BT Fibre broadband; Broadband Extras & Apps from BT; Home setup, Wi-Fi & network discussions; BT Devices; BT TV. Automatic Compensation. Check BT Broadband service status. I ordered BT fibre broadband to my new address on 5/7/23. Find out how to activate your SIM, fix common problems and get the most out of your phoneGot total broadband and phone installed yesterday, engineer came round, fixed the line, postie turned up with the hub. £30 an appointment – If you can get QuickStart but choose not to. . Check BT availability. We do work closely with Openreach to assess what lines are already at each property and if there's room in the green cabinet to accommodate us. 5cm in size. So you can get a better wi-fi signal from your basement office to upstairs. I ordered broadband and it was due to be activated with an engineer visit on the 7th. Basically, signed up for BT Infinity 2 on the 8th August, to activate an existing line and retain my landline on the 22nd August (Phone & HBB). I set the router up early in the morning and it was blue straight away and working. BT customer service phone numbers (broadband, mobile or phone line) problems. - theres an issue with you account. Every time I am told to. With BT TV, you can create your perfect TV line-up from 5 different packages featuring the very best entertainment and sports. Hello I'm sorry to hear about this experience, I completely understand your frustration. However what really concerns me is that yesterday I got a text from BT saying that there was a new problem. . Home phone including Digital Voice; BT Mobile; Email. . This will help to keep you safe while browsing online. Check services in your area, solve issues, track orders and get in touch - all from the app. . The explanation I was given by the broadband team was that the BT open reach database of addresses and phone numbers was corrupted so that they could not be sure which number was being assigned. Fixes: 1,[email protected] I found that a new order was placed on 24th Feb, saying that the broadband would be acticated on 28th, and I could tell that the engineer must have been here. My activation date was yesterday. The adviso. Email;The legal stuff. . This may look like those shown below , or something similar. I have been trying to activate the BTsports app since it was launched without success. If you did manage to get through to Xbox Support, they wouldn't be able to edit the subscription as it is a subscription provided by a third-party. Scroll down to ‘Use your extras, at no extra cost’ and click ‘Manage your extras’. The best way forward is to call our Broadband Team on 08080 034 515 and we will fully investigate for. If you already have a BT ID linked to your BT service, you would need to use a different email address when setting up the BT ID for your EE BT Sport service. Broadband light is off: There is no signal. Community; Community; Announcements. Free activation. That increase. BT BROADBAND AVAILABILITY CHECKER: Telephone Number on Exchange LAISTERDYKE is served. The fact that your phone line was not working, was probably the reason for the delay. Activation was set to be on the 19th. TalkTalk and BT line problems, no help from either. More options. Digital adapter problem. Power light is red. Activation day. Hello, Me and mother currently have not recieved internet for an entire month. For the home; For business and public sector. This shows that there's a problem somewhere. 5m ethernet cable we’ll send out with your box. Due to BT's upcoming price hikes I decided to change my broadband and phone provider to Vodafone as it worked out £27. Get support for BT Broadband, Mobile, Landline, and TV with our knowledge base, or contact us directly via our live web chat or customer service line. No need to contact your current provider – we’ll do that for you (unless you’re with Virgin Media*). Once you’ve set it up, BT Web Protect will warn you before you visit a suspicious website, on any of your devices connected to BT Broadband. Months passed and i forgot about the activation code i was waiting for and then tried to use the card in December. I was recently told that fibre is now available in my area. My phone line activated as expected, but not the broadband. . Started the process of upgrading from my fixed 2meg connection to BT Max last Thurs. Cue several months of waiting. I too am having similar problems as a new customer mainly with lack of help from customer services and problems with not being able to contact openreach direct. Check if there are any temporary issues that are affecting service near you. 3. Hi community, I've been with BT for many years, I've got fiber broadband, i moved home and was giving today as my activation day anytime up to 23 30pm tonight, I'm only asking because i got a text message and email saying that it is now up and running and they will be turning off my temporary 4g mini hub in the next few. Connecting to broadband for the first time. Offer ends 07/12/23. Blue Light. We don't no when you will be activated. It has fibre to home. Fibre broadband & phone. Hi there, Today is finally the day my new fibre broadband is being activated, I have put up with a crappy 1mb-3mb connection for two years and today is the day the upgrade is happening. A further five days will be needed to connect your broadband. I'd recommend unplugging your router or switching it off until we've confirmed your broadband's ready to use, because plugging it in too early can occasionally cause problems with the router automatically finding the right details to connect to the internet. I bought two new Advanced Digital Home. We're proud to use the EE network for our mobile service. We’ll tell you how we’ll activate. and check your landline and broadband usage. With BT Service Status you can check your BT Broadband, Landline or TV is working. If not, select the Manage button for TV and Sport (if you see it). Here are some tips to fix BT broadband connection problems and the new BT broadband flashing purple: Broadband prechecks Reboot your router Check BT Broadband status Try a wired connection Try the BT test socket Try your landline These solutions will help you resolve most of the issues with your BT broadband connection. Only on EE. Once you’ve set it up, BT Web Protect will warn you before you visit a suspicious website, on any of your devices connected to BT Broadband. Long story short. BT TV includes NOW (giving you access to all the Sky channels), Netflix and discovery+, which means you get much more value all contained within one bill, helping you to manage your money more effectively and here’s the best. Sky activation update says: - to be activated on 16th. It was delayed for two weeks initially as openreach were not allowing Simultaneous phone and broadband activation. 3. Changed my broadband over from Sky to BT, sky worked fine. I came Home from work to connect my BT Smart Hub, and noticed Purple flashing lights. . Reading the posts above, it sounds like many others have had the same problem as me. For the first week I was getting download speeds c 19Mbps. You should not have contacted Sky to cancel, BT (or any ISP) would have handled that. BT broadband and Sport from £1 a month for 3 months. . The Openreach database is primarily attatched to a phone number, that is their USO. On the day of activation, connect your new router to the master phone socket. . Pause and rewind live shows on our most advanced personal video recorder yet. I have tried to order Broadband only connection from BT I did this on 30th of November and was given an activation date of 14 Dec A few days before that a warning appeared on the order page, that something was wrong, but a team of specialists was working on it and the activation would still happen o. Order. Broadband activation issue. Not fully true. So placed the order on 22nd June. Moving to Digital Voice. ADSL/Copper broadband; BT Fibre broadband; Broadband Extras & Apps from BT; Home setup, Wi-Fi & network discussions; BT Devices; BT TV. Since then there has been a series of problems including routing errors, cable work. 3. Annual price changes and terms apply. Flexible and affordable sim only deals with no contract. So if I ordered it that day, the soonest I could get connected was on 12th Sept. Hi all, I have a new build property. You should not have contacted Sky to cancel, BT (or any ISP) would have handled that. Home phone including Digital Voice; BT. You have been temporarily locked out. The problem I have is that I cant activate my BT ID. Improve your internet connection, whether it’s slow or you can’t connect. Phone the Moving House/BB Activation team, as this is who I have been dealing with up till this point. Pay nothing until Spring 2024. Xbox Game Pass Ultimate on BT 1. If you have an older recordable TV box, which looks like the one below, it won't have access to the Prime Video app. Call BT. Great. 5cm in size. 0800 587 4787Activate Work Mode and Game Mode. If this isn't the case the first thing to try is restarting your hub. Email; Billing. Installation of a landline and broadband installation takes approximately 14 days. 2. Following moving to a new house, I signed up to BT broadband in June 2018 on the basis of receiving a £130 reward card. #1. Thanks for posting and welcome to the forum I'm really sorry to hear of the problems that you both had with your BT broadband activation orders. In most cases we can switch on your broadband without you needing to be home. Broadband Extras & Apps from BT; Home setup, Wi-Fi & network discussions; BT Devices; BT TV. Re: Switching from Sky to BT - issues that I wasn't aware of. To change the activation or start date for your order, please use Chat (during office hours) on the Track your order page. My broadband was due for activation today and I was advised to restart the ONT at midnight Monday. Hi. Our BT Mobile contracts are mainly 12 months for SIM Only and 24 months for handset plans. A further five days will be needed to connect your broadband. Safe to say I'm already frustrated with how long it took to presumably be able to use my broadband. Enter postcode to see availability. Change the playing field, expect problems. BT ID ( What is a BT ID?) BT account number ( Where do I find my BT account number?) So we can get all your services working by your move day, please give us a month's notice if you can. When I click on the email link 'activate your BT ID now' it takes me to a page that say -Simply log into My BT and navigate to the ‘TV and Sport’ section under ‘Your products’. Thanks for posting back @haggisbasherman. . Power light is orange. ADSL/Copper broadband; BT Fibre broadband; Broadband Extras & Apps from BT; Home setup, Wi-Fi & network discussions; BT. . I am currently in the process of switching from BT to Sky. Find out what the lights mean on your BT Business hub. 2: Seeker. It may take a few minutes for the lights to settle. Don't worry, @Louise_E, I'm regularly on the phone! Note *I* have to phone Vodafone. Check the other lights in the silver bar at the bottom of the Hub and see the icons table below. You move into a new house and are told by your ISP that Openreach’s Fibre-to-the-Premises broadband network is available to the property, but soon after placing your order it becomes clear that some part of the network hasn’t been completed. Contact us. . Keep track of your bills and usage. Planned date: 23 Oct; Actual date: 28 Oct (although I didn't see anything change from my end on 28 Oct). During this time, it's your legal right to cancel for free, for any reason. BT was supposed to be up & running on the 24th, its now the 29th & i still have no internet. This would have been shown on the notes part of that page you displayed. Looking for some help and advice (possibly mod help) with my Mum's new broadband that went live today. The representative told me they are chasing with Open reach team and I called the next day I got the same reply. Full Fibre 900 Install. Since they couldn't connect us before 22nd March and we are working from home, this was unacceptable so we asked when bt would be able to provide. My engineer visit and activation date was scheduled for 26/7/23. com and include your BT ID and BT account number in the email.